Shipping policy

Last updated: September 2026

This Shipping Policy applies to orders from Dominator Sports Pty Ltd ABN 46 730 703 046. It is taken from our Terms and Conditions, which apply to every order.

Nothing in this policy excludes, restricts or modifies any right or remedy that cannot lawfully be excluded, including rights under the Australian Consumer Law.

Dispatch and Delivery Times

Dominator products are stocked in our Melbourne warehouse. Orders for in stock products are usually dispatched within 5 business days, or can be collected from our Melbourne warehouse by arrangement.

Estimated delivery times after dispatch:

• VIC: 3 to 6 business days
• NSW, QLD, SA and TAS: 4 to 10 business days
• WA and NT: 6 to 10 business days

Regional and remote areas can take longer.

Shipping and Delivery

All delivery timeframes provided by Dominator Sports or a freight carrier are estimates unless expressly agreed otherwise.

Large Dominator products are generally delivered through commercial freight carriers rather than standard parcel couriers.

Customers must provide accurate delivery information, including where applicable:

• full delivery address;
• contact name;
• telephone number;
• whether the property is residential or commercial;
• whether a forklift is available;
• access restrictions;
• unloading requirements; and
• any other information reasonably required for delivery.

Additional carrier charges resulting from incorrect or incomplete information supplied by the Customer may be charged to the Customer where reasonable.

These may include:

• residential delivery surcharges;
• tailgate charges;
• re-delivery charges;
• waiting time;
• depot fees;
• storage;
• address-change charges; or
• additional handling fees.

Shipping addresses generally cannot be changed once an order has been dispatched.

If a carrier permits an address change while goods are in transit, additional charges may apply.

Delivery Method and Access

Unless otherwise agreed, large freight deliveries are generally curbside deliveries only.

This means the carrier will unload the goods at the nearest reasonably accessible curb, driveway or delivery area.

Delivery does not include:

• assembly;
• installation;
• carrying goods through the property;
• moving goods to the installation location; or
• disposal of packaging.

Customers are responsible for ensuring that the delivery location is reasonably accessible to the freight vehicle.

Where access is restricted because of steep driveways, narrow streets, overhanging trees, weight restrictions, insufficient turning area or other site conditions, delivery arrangements may need to be changed.

In some circumstances the Customer may be required to collect the goods from the nearest suitable freight depot.

Commercial and Residential Freight

Where delivery is quoted on the basis that the receiving location is a commercial premises with suitable unloading equipment, the Customer must ensure the required equipment is available when delivery occurs.

This may include a forklift or other appropriate unloading facility.

Residential deliveries may require:

• tailgate unloading;
• pallet trolley services;
• additional handling; or
• other specialised delivery arrangements.

A residential address does not become a commercial freight location solely because a business is registered at that address.

The freight carrier's classification and access requirements will apply.

Delivery Appointments and Receipt of Goods

Where applicable, the freight carrier may contact the Customer directly to arrange delivery.

Delivery times are generally determined by the carrier and may vary.

A signature may be required at delivery.

Goods will not ordinarily be left unattended unless authority to leave has been approved or arranged.

Where the Customer expressly provides authority to leave goods unattended, the Customer accepts the risks reasonably associated with leaving the goods at the nominated location after delivery, subject to any rights that cannot legally be excluded.

Inspection of Deliveries

Customers should check and count all packages against the consignment information when receiving their order.

Customers should inspect the goods as soon as reasonably possible following delivery, particularly:

• glass backboards;
• frames;
• poles;
• rims;
• accessories; and
• packaging showing signs of impact or damage.

If visible damage is identified, we strongly recommend that the Customer:

• notes the damage on the delivery docket or electronic proof of delivery where possible;
• photographs the packaging before opening it;
• photographs the damaged product;
• retains relevant packaging; and
• contacts Dominator Sports as soon as reasonably possible.

Noting visible damage at delivery assists Dominator Sports in investigating the matter and pursuing any applicable claim with the freight carrier.

Failure to note damage on the delivery docket does not exclude or restrict any rights the Customer may have under the Australian Consumer Law.

Customers should not refuse a delivery solely because visible damage is present unless instructed to do so by Dominator Sports.

Where appropriate, accept the delivery with the damage noted and contact us promptly.

Lost, Missing or Delayed Shipments

If an order is significantly delayed, missing or believed to be lost in transit, the Customer should contact Dominator Sports.

Where Dominator Sports arranged the freight, we will liaise with the freight carrier to investigate the shipment and work with the Customer to arrange an appropriate resolution.

Dominator Sports is not responsible for delays caused solely by circumstances outside our reasonable control, including:

• freight-network delays;
• severe weather;
• road closures;
• natural disasters;
• industrial action;
• port congestion;
• government restrictions; or
• other significant transport disruptions.

Nothing in this section excludes or restricts rights available under applicable law.

Undeliverable Orders

If an order cannot be delivered due to circumstances reasonably within the Customer's control, the Customer may be responsible for reasonable additional costs incurred.

These circumstances may include:

• an incorrect or incomplete delivery address;
• unsuitable site access;
• failure to attend or receive a scheduled delivery;
• failure to provide required unloading equipment;
• refusal to accept a valid delivery;
• failure to respond to reasonable carrier contact attempts; or
• other Customer-caused delivery issues.

Additional costs may include:

• return-to-depot fees;
• return-to-sender freight;
• storage;
• handling;
• re-delivery charges; and
• other reasonable carrier or warehouse costs.

An undeliverable order does not automatically constitute a cancellation or return.

Where appropriate, Dominator Sports will contact the Customer to arrange collection or re-delivery.

If the Customer subsequently requests cancellation, the Cancellations and No Change-of-Mind Returns sections of our Terms and Conditions will apply.

Risk

Where Dominator Sports arranges delivery, risk in the products generally passes to the Customer once the products have been delivered to the nominated delivery location, subject to applicable law.

Where the Customer collects the products, or independently arranges their own freight carrier, risk generally passes when the goods are collected from Dominator Sports or our warehouse.

This section does not exclude any responsibility that Dominator Sports cannot lawfully exclude.

Contact

Dominator Sports Pty Ltd
ABN 46 730 703 046

Email: info@dominatorsports.com.au
Phone: 0438 714 026