Privacy Policy
Last updated: August 2026
Dominator Sports Pty Ltd ABN 46 730 703 046 (“Dominator Sports”, “Dominator”, “we”, “us” or “our”) respects your privacy and is committed to handling personal information responsibly.
This Privacy Policy explains how we collect, hold, use and disclose personal information when you interact with Dominator Sports, including through our website, online store, quotations, email, telephone, social media and other business activities.
Where applicable, we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. What Personal Information We Collect
The types of personal information we may collect depend on how you interact with us and may include:
- your name;
- email address;
- telephone number;
- billing and delivery address;
- business, school, club or organisation name;
- job title or role where relevant;
- order and purchase information;
- products you have enquired about or purchased;
- quotation and invoice information;
- delivery and installation information;
- communications between you and Dominator Sports;
- warranty, return, damage or customer-service information;
- photographs or other information you provide in connection with a warranty, delivery or support request;
- competition, giveaway or promotional-entry information;
- marketing and communication preferences; and
- information about how you use our website.
When you use our website, we or our service providers may also collect technical information such as:
- IP address;
- browser and device information;
- pages viewed;
- referral source;
- approximate location information derived from your device or IP address;
- website activity; and
- cookies and similar technologies.
We only seek to collect information that is reasonably necessary for our business activities.
2. Payment Information
When you make a purchase, payment information may be processed by third-party payment providers.
Dominator Sports generally does not need to receive or store your complete credit or debit card details where payments are processed securely through those providers.
Payment providers have their own privacy and security practices governing the information they process.
3. How We Collect Personal Information
We generally collect personal information directly from you when you:
- place an order through our website;
- request a quotation;
- contact us by phone, email, website form or social media;
- make an enquiry about a product;
- request freight or installation information;
- register for or enter a promotion or competition;
- request warranty or after-sales support;
- subscribe to marketing communications;
- provide delivery information;
- deal with one of our staff members; or
- otherwise provide information to us.
We may also receive personal information from third parties where reasonably necessary, including:
- builders or contractors;
- schools, clubs or organisations;
- freight providers;
- installers;
- business partners;
- referral partners;
- ecommerce and payment platforms; and
- other service providers involved in an order or enquiry.
We may also collect information automatically through cookies and similar website technologies.
4. Why We Collect and Use Personal Information
We may collect, hold and use personal information for purposes including:
- processing and fulfilling orders;
- preparing quotations and invoices;
- processing payments;
- organising freight and delivery;
- arranging warehouse fulfilment;
- providing product information;
- assisting with product selection;
- coordinating installation enquiries;
- providing customer service and after-sales support;
- processing warranty or damaged-freight claims;
- supplying replacement parts;
- communicating about an order;
- maintaining customer and business records;
- preventing fraud and protecting our website and business;
- improving our products, website and customer experience;
- conducting promotions, competitions or giveaways;
- undertaking business analysis and reporting;
- complying with legal, tax and regulatory obligations; and
- carrying out other activities reasonably necessary to operate Dominator Sports.
5. Delivery and Fulfilment
To fulfil an order, we may provide necessary personal information to third parties involved in delivering or preparing your products.
For example, this may include your:
- name;
- delivery address;
- business or organisation name;
- telephone number;
- email address where necessary;
- order details; and
- delivery instructions.
This information may be provided to freight carriers, courier companies, warehouse and fulfilment providers and other service providers involved in completing your order.
We only provide information reasonably necessary for those services.
6. Installers and Contractors
Where you request assistance with installation, we may provide your contact or project information to an installer, concreter, electrician or other contractor where you have agreed to that introduction or where it is reasonably necessary to provide the requested service.
Independent contractors may have their own privacy practices.
7. Warranty and Product Support
If you make a warranty, freight-damage or product-support claim, we may collect information including:
- proof of purchase;
- photographs or video;
- product serial or identification information;
- installation information;
- description of the issue;
- delivery information; and
- communications relating to the claim.
Where reasonably necessary to assess or resolve the issue, some of this information may be shared with our manufacturer, supplier, freight provider, warehouse, installer or other relevant service provider.
8. Marketing Communications
Where permitted by law, we may use your contact details to send you information about:
- Dominator products;
- new releases;
- promotions;
- competitions;
- special offers; and
- other relevant Dominator Sports news.
You can opt out of marketing communications at any time by using the unsubscribe option contained in the communication or contacting us directly.
We will take reasonable steps to process opt-out requests.
Opting out of marketing does not prevent us from sending necessary transactional communications relating to an order, payment, delivery, warranty or customer-service matter.
Australian privacy rules require organisations using personal information for direct marketing to provide an effective way for individuals to opt out and to respect those requests. OAIC
9. Cookies, Analytics and Website Technologies
Our website may use cookies and similar technologies to:
- operate the online store;
- remember preferences;
- maintain shopping-cart and checkout functionality;
- understand how customers use our website;
- measure website performance;
- improve our website;
- analyse marketing performance; and
- provide relevant advertising.
Some cookies may be provided by third-party ecommerce, analytics, advertising or marketing platforms.
You can generally control or disable cookies through your browser settings. However, disabling certain cookies may affect website or checkout functionality.
10. Disclosure to Service Providers
We may disclose personal information where reasonably necessary to organisations that assist us in operating our business, including:
- ecommerce and website providers;
- payment processors;
- warehouse and fulfilment providers;
- freight and courier companies;
- installers and contractors;
- manufacturers and suppliers;
- IT and cloud-service providers;
- accounting and bookkeeping providers;
- marketing and analytics providers;
- insurers and insurance brokers;
- professional advisers such as accountants, lawyers and consultants; and
- government bodies or regulators where required by law.
We do not disclose personal information simply because another organisation requests it. Disclosure must be reasonably connected with our business activities, authorised by you or otherwise permitted or required by law.
11. Overseas Processing and Disclosure
Some of the third-party services used by Dominator Sports may store or process information outside Australia.
Our suppliers, manufacturers, technology platforms and service providers may also be located overseas.
Accordingly, personal information may in some circumstances be processed or disclosed in countries including the United States, as well as other countries in which our technology or service providers operate.
Where applicable, we take reasonable steps in accordance with Australian privacy requirements when dealing with overseas recipients.
The APPs specifically require a privacy policy to state whether overseas disclosure is likely and, where practicable, the countries involved. OAIC
12. Security of Personal Information
Dominator Sports takes reasonable steps to protect personal information from:
- misuse;
- interference;
- loss;
- unauthorised access;
- modification; and
- unauthorised disclosure.
We use a combination of appropriate administrative, technological and physical measures and use reputable third-party service providers for functions such as ecommerce, payment processing and business systems.
However, no internet transmission, electronic system or storage method can be guaranteed to be completely secure.
Customers should also take reasonable precautions to protect their account information and communications.
13. Data Breaches
If we become aware of a suspected data breach involving personal information, we will take reasonable steps to investigate, contain and assess the incident.
Where applicable, we will comply with obligations under the Notifiable Data Breaches scheme and other relevant Australian laws.
14. How Long We Keep Personal Information
We retain personal information for as long as reasonably necessary for the purpose for which it was collected and to satisfy legitimate business, warranty, accounting, tax and legal requirements.
When personal information is no longer reasonably required, we may take reasonable steps to securely destroy or de-identify it, subject to any legal record-keeping obligations.
15. Accessing or Correcting Your Personal Information
You may contact us to request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.
We may need to verify your identity before providing access or making changes.
In some circumstances, applicable law may allow us to refuse access to certain information. Where required, we will explain the reason for doing so.
Requests can be made using the contact details at the end of this policy.
16. Privacy Complaints
If you have a concern or complaint about how Dominator Sports has handled your personal information, please contact us.
Please provide enough information for us to understand and investigate the issue.
We will take reasonable steps to:
- acknowledge the complaint;
- investigate the circumstances;
- respond within a reasonable period; and
- take appropriate action where required.
If you are not satisfied with our response and Australian privacy law applies to the matter, you may be entitled to contact the Office of the Australian Information Commissioner (OAIC).
17. Children
Our online store and purchasing services are intended to be used by adults.
Although Dominator products are frequently used by children, schools and families, we do not knowingly seek to collect personal information directly from children unless it is reasonably necessary and appropriate consent or authority has been obtained.
18. Social Media
If you interact with Dominator Sports through social media platforms, those platforms may collect and handle personal information independently of us.
The privacy policies and settings of the relevant social-media provider will also apply.
Content that you choose to make publicly available on social media may be visible to other users.
19. Third-Party Websites
Our website may contain links to websites operated by third parties.
Dominator Sports is not responsible for the privacy practices of websites or services we do not control.
We recommend reviewing the privacy policy of any third-party service before providing personal information.
20. Business Customers, Schools and Organisations
Where we deal with a business, school, sporting organisation, government body or other organisation, we may collect personal information about individual representatives, employees or contractors.
We use that information for purposes such as:
- communicating about projects;
- preparing quotations;
- processing orders;
- organising deliveries;
- coordinating installations;
- managing accounts; and
- maintaining the business relationship.
21. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in:
- our business;
- technology;
- service providers;
- information-handling practices; or
- applicable laws.
The current version will be published on our website with the date it was last updated.
We encourage customers to review this policy periodically.
22. Contact Us
For questions, requests or complaints relating to privacy or personal information, please contact:
Dominator Sports Pty Ltd
ABN 46 730 703 046